Legal
Privacy Policy
This policy explains what personal information Validcate collects, why we collect it, and what you can do about it. We keep it short and plain because you should be able to read it in five minutes.
1. Who we are
Validcate Perfume (“Validcate”, “we”, “us”), trading name of Validcate, is a perfume house at 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra, Ghana.
We are the data controller for personal data collected through validcate.com, WhatsApp, phone calls and in our store. Our registration with the Data Protection Commission: [DPC registration number].
Contact: [email protected] or 056 006 8261.
2. What we collect
We only collect what we need to sell you perfume and look after your order:
- Identity and contact details: your name, phone number, email address and delivery address.
- Order details: what you ordered, when, the price, how you paid, and any gift message or delivery notes.
- Payment confirmation: a record that a payment was made, such as a Mobile Money transaction reference. We do not see or store your card number or Mobile Money PIN.
- Messages: what you send us through WhatsApp, the contact form, email or phone.
- Website data: technical information such as your device, browser and the pages you visit, collected through cookies and similar tools.
3. How we use it
We use your information to:
- take, confirm, deliver and support your order;
- reply to your messages and give fragrance advice;
- keep accounting and tax records and meet our legal duties;
- prevent fraud and keep our website secure;
- improve the website and our range.
We send marketing messages only if you have agreed to receive them, and you can opt out at any time.
4. Payments
Payments are handled by online through our payment gateway.
5. Who we share it with
We do not sell your personal information. We share it only with:
- delivery riders and couriers, who need your name, phone number and address to reach you;
- payment providers, to take and confirm payment;
- our website hosting, email and analytics providers, who process data for us on our instructions;
- professional advisers, such as accountants, when needed;
- the authorities, where the law requires it.
Where a provider handles data outside Ghana, we expect it to protect the data to a comparable standard.
Many customers order by WhatsApp. Messages sent there are also handled by WhatsApp under its own terms and privacy policy. We use your number only to deal with your order and your enquiry, and for marketing only if you have agreed. Please do not send us card numbers, PINs or passwords in a message.
6. Cookies
Our website uses cookies that are necessary for it to work, such as keeping items in your basket. We may also use analytics cookies to see how the site is used. You can block or delete cookies in your browser settings; some parts of the site may then not work properly.
7. How long we keep it
We keep personal information only as long as we need it for the purposes above, including accounting, tax and legal requirements. When we no longer need it, we delete or anonymise it.
8. Keeping it safe
We use reasonable technical and organisational measures to protect your information, including access controls and secure connections on our website. No system is completely secure, so if you think your information has been misused, tell us straight away.
9. Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843) you have rights over your personal data. You can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct information that is wrong or out of date;
- stop processing your data in certain circumstances, or delete it where we have no good reason to keep it;
- stop using your data for direct marketing, and withdraw consent you gave earlier.
Write to us at [email protected] and we will respond within a reasonable time. If you are not satisfied, you can complain to Ghana’s Data Protection Commission at dataprotection.org.gh.
10. Children
Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you think a child has given us their details, contact us and we will delete them.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will say so on our website.
12. Contact us
Email [email protected], call or message us on 056 006 8261, or visit 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra. We reply within one working day.