Legal
Delivery Policy
We deliver across Accra the same day and across Ghana within a few days. This page explains how delivery works, what it costs, and what to do when your parcel arrives.
1. Where we deliver
We deliver within Accra and to other towns and regions across Ghana. If you are unsure whether we reach your area, message us on WhatsApp before you order.
2. Delivery times
- Accra, same day: orders confirmed before 2pm are delivered the same day.
- Accra, after 2pm: delivered the next working day.
- Outside Accra: 2–3 working days after your order is confirmed and paid.
These are our targets, not guarantees. If something will cause a delay, we will tell you.
3. Delivery fees
The delivery fee depends on where you are.
4. How an order works
- You choose your fragrance on the website
- Confirm that the item is in stock, the total price
- You pay Online
- We prepare your order and dispatch it, and send you the rider or courier’s contact details.
- You receive your order and check it.
5. Paying for Orders
All payments are made online through our payment gateway
6. Gift wrapping
Every order can be gift-wrapped free of charge. Tell us when you order, and add a message if you would like one included.
7. When your order arrives
Please check the parcel while the rider is with you if you can. If the packaging is damaged or the item is not what you ordered, tell the rider and contact us the same day. Otherwise, report any problem within 24 hours of delivery so we can sort it out quickly. See our Cancellation & Returns policy for what happens next.
8. If you are not available
The rider will call you before arriving. If we cannot reach you or no one can receive the parcel, we will try to arrange a second delivery with you. We may ask you to cover the cost of a repeat delivery.
9. Delays
Traffic, weather, public holidays and courier problems can delay a delivery. We will keep you informed and do our best to get your order to you as soon as possible.
10. Collecting from the store
You are welcome to collect your order at 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra. We will tell you when it is ready. Bring your order confirmation or a valid ID.
11. Contact us
Email [email protected], call or message us on 056 006 8261 (WhatsApp), or visit 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra. We reply within one working day.