Legal
Terms & Conditions
These terms apply when you use validcate.com or buy from Validcate by any channel, including our website, WhatsApp, phone and the store. By placing an order you accept them. If you do not agree, please do not order.
1. About us
Validcate Perfume (“Validcate”, “we”, “us”), trading name of Validcate, is based at 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra, Ghana. Contact: [email protected] or 056 006 8261.
2. Our products
We sell fragrances. We describe each product as accurately as we can, but photos are for illustration, and scent notes, bottle designs and packaging can change between batches or releases. Fragrance is personal; how a scent smells and lasts varies from person to person.
3. Prices
All prices are in Ghana cedis (GHS). The price you pay is the price shown when you place your order, plus any delivery fee we have confirmed with you. Prices can change at any time, but a change does not affect an order we have already confirmed. If we find a pricing error, we will tell you and give you the choice to confirm at the correct price or cancel with a full refund.
4. Orders and contracts
Placing an order is an offer to buy.We may decline or cancel an order, for example if an item is out of stock, in which case we will refund anything you have paid.
5. Payment
We accept Visa and Mastercard payments. Payments are processed by third-party providers under their own terms.
6. Delivery, cancellations and returns
Our Delivery Policy and Cancellation & Returns policy form part of these terms.
7. Authenticity
We source fragrances from authorised distributors and check batch codes before sale. If you believe an item is not genuine, follow the steps in our returns policy and we will look into it with you.
8. Using our website
Please use the website lawfully. You must not interfere with its operation, try to gain unauthorised access, submit false information, or copy or scrape our content, product descriptions or images without our written permission.
9. Intellectual property
The Validcate name, logo, website design and our own text and images belong to us or are used with permission. Brand names and trademarks of the fragrances we sell belong to their owners, and we use them only to identify the products we sell.
10. Our responsibility to you
We are responsible for products that are not as described and for losses that were a foreseeable result of our breaking these terms. We are not liable for losses we could not reasonably have foreseen, or for delays or failures caused by events beyond our control. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.
11. Third-party services and links
Our site and service rely on third parties such as WhatsApp, payment providers and couriers. We are not responsible for their services or content, and their own terms apply to your use of them.
12. Privacy
How we use your personal information is explained in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. The version in force when you place an order applies to that order. The date at the top shows when they were last changed.
14. Governing law
These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute. Before going to court, please contact us so we can try to resolve the matter first.
15. Contact us
Email [email protected], call or message us on 056 006 8261 (WhatsApp), or visit 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra. We reply within one working day.