Legal
Cancellation & Returns
We want you to be happy with what you buy. Fragrance is a personal product, so a few of our rules are stricter than for other goods. This page explains them clearly.
1. Cancelling an order
You can cancel an order for free until we dispatch it. If you have already paid, we refund you in full. Once an order is dispatched, please contact us, and we will see what we can do before it reaches you.
2. Returns we accept
You can return an item to us if:
- it is sealed and unopened, with its original packaging, and you contact us within 3 days of delivery; or
- it arrived damaged, faulty or wrong (see section 4).
3. Items we cannot take back
For hygiene and authenticity reasons, we cannot accept returns of:
- fragrances that have been opened, sprayed or tested;
- items without their original packaging;
- gift-wrapped items where the wrapping has been removed, unless the item is faulty;
- perfume oils and samples once opened.
This does not affect your rights if an item is faulty or not as described.
4. Wrong, damaged or faulty items
If your order arrives damaged, with a fault, or is not what you ordered, contact us within 48 hours of delivery with your order details and clear photos of the item and its packaging. We will replace it or refund you in full, whichever you prefer. In these cases we cover the cost of returning the item.
5. If you think an item is not genuine
We sell original fragrances sourced from authorised distributors, and we check batch codes before bottles reach our shelf. If you doubt that an item you bought from us is genuine, contact us. We will review it with you promptly. If we cannot show that it is genuine, we will refund you in full.
6. How to start a return
- Contact us by WhatsApp, phone or email within the times above.
- Tell us your name, order number and the reason for the return, and send photos if the item is damaged or faulty.
- We will confirm whether the return is accepted and tell you how and where to send the item.
- We inspect the item when it arrives.
For returns that are not due to our error, you pay the cost of sending the item back.
7. Refunds
Once we have received and checked a returned item, we refund you to the way you paid, for example back to the same Mobile Money number or card. We aim to do this within 5 working days. Delivery fees are refunded only if the return is our error or if the entire order is cancelled before dispatch.
8. Exchanges
If you would like a different fragrance instead of a refund, tell us. If the item you want costs more, you pay the difference; if it costs less, we refund the difference.
9. Your legal rights
Nothing in this policy limits any rights you have under the laws of Ghana.
10. Contact us
Email [email protected], call or message us on 056 006 8261 (WhatsApp), or visit 7, Abiriw Street, Adjacent Madam Mary School, Kwasiman, Accra. We reply within one working day.